L1 Technical Support Specialist – Casino Platform

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎮 Gaming

Gaming • Software Development

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Provide first-line technical support by handling customer requests • Perform initial issue analysis • Support the day-to-day operations of the platform • Collaborate with related departments to ensure stable system performance and efficient resolution of technical cases • Process, classify, and perform initial analysis of incoming requests in Jira Service Desk • Provide first-line operational support for project systems and configurations • Use GitLab to review and make basic updates to configuration files • Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents • Maintain accurate ticket updates and documentation • Prioritize tasks in accordance with requirements and business risk level

🎯 Requirements

• Higher education, preference for graduates of technical universities • Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana) • Basic knowledge of markup web languages (HTML, CSS) • Working proficiency in the English language • Working proficiency in the Russian language

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events