Software Mind
1001 - 5000 employees
Founded 1999
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2020-12
Artificial Intelligence • SaaS • Telecommunications
Software Mind is a technology company that specializes in software development and digital transformation services. With a focus on AI and cloud solutions, the company offers a wide range of services including custom software development, mobile app development, and cloud consulting. Software Mind serves various industries such as financial services, telecom, biotech, and media, providing tailored solutions to accelerate digital transformations and business growth globally.
Junior Salesforce Administrator
Job not on LinkedIn
🔥 0 minutes ago
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Software Mind
1001 - 5000 employees
Founded 1999
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2020-12
Artificial Intelligence • SaaS • Telecommunications
Software Mind is a technology company that specializes in software development and digital transformation services. With a focus on AI and cloud solutions, the company offers a wide range of services including custom software development, mobile app development, and cloud consulting. Software Mind serves various industries such as financial services, telecom, biotech, and media, providing tailored solutions to accelerate digital transformations and business growth globally.
📋 Description
• Manage and resolve Salesforce support tickets from users across Investor Relations, Investment and Value Add teams • Troubleshoot issues relating to reports, dashboards, data updates, user permissions and platform functionality • Maintain the firm’s CRM platform and associated applications • Assist with data maintenance and data quality initiatives across Salesforce • Build and maintain relationships with business users to understand issues and support requirements • Support onboarding and training of new Salesforce users where required • Assist with Salesforce configuration tasks, including creating or modifying reports, fields, page layouts and workflows • Support testing and rollout of enhancements and new functionality • Document recurring issues and contribute to internal support documentation • Support project work related to the launch of Salesforce Marketing Cloud and Sales Engagement
🎯 Requirements
• 1–2 years’ experience working with Salesforce in an administration or support capacity • Experience resolving user support requests or working with a ticketing system • Experience creating or modifying Salesforce reports and dashboards • Strong attention to detail and ability to work with data • Ability to translate business requests into practical solutions • Salesforce Administrator Certification or working towards certification is desirable • Experience with end user support in a non-CRM capacity is desirable • Experience working with Jira or other ticketing systems is desirable • Data visualisation experience using tools such as Power BI is desirable • Basic scripting or data manipulation skills are desirable • Commercially minded • Confident and pragmatic approach, with ability to build credibility quickly • High EQ and ability to work effectively with business users • Strong organisational skills • Well-developed interpersonal skills and team spirit • Highly articulate verbal and written communication • Self-starting and able to manage workload independently in a remote environment • Ability to prioritise multiple requests and respond to business needs • Motivation to support colleagues and improve internal systems
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