European TCS Director

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🕒 May 21

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔬 Science

Energy • Science • Manufacturing

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Lead and transform the Technical Customer Service (TCS) function across Europe • Align and elevate TCS practices across countries • Strengthen customer satisfaction through consistent, high-quality service delivery • Turn service into a true driver of after-sales growth and competitive advantage • Build a scalable, future-ready service model, including third-party ecosystems and fleet optimization • Engage with local teams, assess current operations, and drive alignment on the ground • Drive continuous improvement of customer satisfaction (KPIs, service quality, responsiveness) • Ensure consistent, high-quality service delivery across markets • Act as a key voice of the customer within the organization • Define and implement the European TCS strategy, aligned with business objectives • Support local teams in structuring and optimizing their service organizations • Lead the optimization of core service processes and workflows • Develop and manage a robust network of third-party service providers • Support business growth by embedding TCS value into tenders and contracts • Identify and deploy strategies to grow after-sales revenue

🎯 Requirements

• Proven experience in a Service leadership role within an international environment • Strong track record in team leadership, coaching, and organizational development • Ability to operate at both strategic and operational levels • Experience driving process improvement and service transformation • Strong analytical mindset with data-driven decision-making • Excellent stakeholder management and communication skills • Comfortable working in a matrix, cross-functional environment • English is required • Fluency in another European language (French or German strongly preferred)

🏖️ Benefits

• Competitive compensation • Comprehensive benefits, including medical, dental and vision insurance • 401(k) plan • Numerous opportunities for professional growth and development