Implementation Specialist, Field Engineer

🕒 March 27

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Support the pre and post sales process by recommending best practice use of the established Fleet Solutions. • Technical customer facing expert , able to communicate clearly and easily with both business and technical contacts, ie dashcams and telematics. • Gather all customer requirements to deliver a thorough and customer focused implementation. • Develop the Statement of Work based on customer requirements. • Collaborate with both product and training team to deliver customer requirements and the broader Solera team to deliver new product developments. • Configure the business configuration on platform based on the customer requirements • SME in Fleet Solutions, particularly understanding the hardware and installation of products. • Deliver Customer technical and Engineer PBET Training . • Provide technical support to internal stakeholders on occasion • Ability to provide troubleshooting on kit issues, on-site diagnosis, repair and/or replace the necessary equipment to ensure SLA's are met and customer downtime minimised. • Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations. • Provide bespoke Installation Guides to our Customers and third party associated installation partners. • Manage complex pilots and service visits providing on-site support as necessary. • Collaborate with Implementation Associate to manage contractors to ensure compliance with project specifications and timelines.

🎯 Requirements

• University Degree in Business , Engineering or equivalent • Extensive experience in the automotive industry , with a strong background in bespoke aftermarket installations and complex service visits. • Technical requirements gathering or business analysis experience, ideally in fleet or automotive markets, able to ‘think out of the box’ to deliver value solutions to customers. • Commercially aware and able to support sales opportunities to deliver best results with least cost. • Expertise in diagnosing and resolving vehicle equipment faults , ensuring minimal downtime for clients. • Full understanding and knowledge of PLG, LGV and HGV, ECU CANBUS, FMS and Multi-Plex vehicle wiring systems. • Ability to work with and have solid understanding in TFL's DVS and additionally VOSA and MOT regulatory compliance. • At least 5+ years experience in vehicle telematics , comms and video systems with proven installation experience to recognised industry standards . • Proven ability to deliver PBET (Performance-Based Equipment Training) to a high standard, enhancing customer and driver knowledge. • Strong technical acumen and hands-on skills for onsite support and troubleshooting. • Excellent communication and interpersonal skills for effective customer and driver training sessions. • Ability to work independently and as part of a team , demonstrating flexibility and adaptability in a dynamic environment. • Strong interpersonal skills , able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders. • Meticulous attention to detail. • Extensive use of JIRA, Confluence and Office365. • Experience of technical & hardware implementations/integration project and configuration. • Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations advantageous.

🏖️ Benefits

• Flexible work arrangements / hybrid work