Strategic Account Manager, Dealer Solutions

🕒 April 17

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Own executive-level relationships across assigned strategic accounts. • Lead structured, value-based executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunities. • Own renewal strategy, negotiation, and execution for assigned strategic accounts. • Proactively identify renewal risk, develop mitigation strategies, and mobilize cross-functional resources to protect revenue. • Drive upsell and expansion revenue by identifying whitespace opportunities and incremental module growth. • Develop and maintain annual and quarterly strategic account plans. • Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs. • Act as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing teams. • Travel 60–75% depending on territory size, dealer visits requirements.

🎯 Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations. • Demonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibility. • Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing. • Proven ability to drive upsell revenue and multi-solution adoption within an existing customer base. • Strong executive communication, negotiation, and presentation skills. • Data-driven approach to identifying growth opportunities and customer risk. • Experience with automotive DMS, CRM, service scheduling/inspection tools, and marketing platforms (preferred). • Prior dealership leadership experience (BDC, service lane, sales management, or digital marketing) (preferred). • Familiarity with OEM standards, compliance requirements, and certification programs (preferred). • Experience using structured account planning frameworks and customer health models (preferred).

🏖️ Benefits

• EQUAL OPPORTUNITY EMPLOYER