Customer Success Manager

🔥 0 minutes ago

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solidus Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💳 Fintech

💰 $45M Series B on 2022-05

Cybersecurity • Fintech

Solidus Labs is a software development company focused on enhancing security and compliance in the digital asset ecosystem. They offer innovative solutions such as Trade Surveillance, Transaction Monitoring, and Staking Guard, which help to detect and deter risks throughout the lifecycle of digital assets.

📋 Description

• Build trusted relationships with APAC executives and compliance leaders, aligning Solidus Labs' solutions with regulatory goals and industry best practices • Drive product onboarding, configuration, and daily usage • Monitor account health and KPIs to ensure clients maximize ROI • Lead success planning and executive business reviews to secure renewals • Identify upsell and cross-sell opportunities in collaboration with Sales • Act as the voice of the customer internally • Partner with Product and Engineering to influence the roadmap and resolve escalations • Stay ahead of digital asset, AML, and regulatory trends • Represent the company at industry events • Guide clients through emerging risks • Collaborate with compliance, surveillance, risk, operations, executive stakeholders, Product, Engineering, Sales, and Support teams to drive customer outcomes and long-term growth

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or a related customer-facing role • Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients is highly preferred • Proven track record of driving customer adoption, retention, and growth within strategic accounts • Must have a strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle • Familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management is highly desirable • Interest in digital assets, blockchain technology, and the evolving regulatory landscape • Strong consultative, analytical, and problem-solving abilities • Ability to translate technical and compliance concepts into business outcomes • Excellent communication and stakeholder management skills, including executive-level engagement • Comfortable working with data to identify trends, risks, and opportunities • Highly collaborative, proactive, and adaptable in a fast-paced environment • Professional fluency in both English and Mandarin, with the ability to engage customers across the APAC region

🏖️ Benefits

• Some regional travel is expected to support customers, industry events, and strategic engagements across APAC