Solutions RH
11 - 50 employees
Founded 2020
👥 HR Tech
🎯 Recruiter
💼 Consulting
HR Tech • Recruitment • Consulting
Solutions RH is focused on developing customized solutions in People Management for companies. Their offerings include Recruitment & Selection, HR BPO, Labor Consultancy, Team Training & Development, Career Planning, Performance Evaluation, Climate Research, and HR Implementation. Their goal is to identify, allocate, and develop talent while delivering excellent results in HR services with the best cost-benefit ratio.
Customer Success Assistant
🔥 1 minute ago
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on Solutions RH's careers page, not through a job board
First seen by Remote Rocketship 1 minute ago
Solutions RH
11 - 50 employees
Founded 2020
👥 HR Tech
🎯 Recruiter
💼 Consulting
HR Tech • Recruitment • Consulting
Solutions RH is focused on developing customized solutions in People Management for companies. Their offerings include Recruitment & Selection, HR BPO, Labor Consultancy, Team Training & Development, Career Planning, Performance Evaluation, Climate Research, and HR Implementation. Their goal is to identify, allocate, and develop talent while delivering excellent results in HR services with the best cost-benefit ratio.
📋 Description
• Guide new customers through system and sensor activation, ensuring they realize value quickly • Guide end users in using the DROME Platform across web and mobile versions • Serve as the primary point of contact, conducting Business Reviews and monitoring account health • Monitor engagement, logins, and alerts to identify at-risk accounts and implement retention initiatives • Connect customer needs with the Technical Support, Operations, and Product teams • Identify expansion opportunities, including additional monitoring points, sensors, and modules, and refer opportunities to the Sales team • Collect and analyze NPS and CSAT feedback to guide improvements in products, processes, and customer service
🎯 Requirements
• Previous experience in Customer Success • Experience in Customer Service, After-Sales Support, or Account Management • Relevant experience in SaaS, B2B, or Technology / IoT / Engineering sectors is a strong plus • Excellent verbal and written communication skills • Proactive, empathetic, highly organized, and solution-oriented mindset • Ability to manage customer portfolios and track metrics in a CRM • Technical diploma or vocational qualification
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