Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
Bilingual Customer Support Agent
Job not on LinkedIn
November 13
🗣️🇪🇸 Spanish Required
Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Ser el punto de escalamiento para consultas o problemas complejos, asegurando una resolución rápida y profesional • Mantener comunicación directa con clientes, ofreciendo una experiencia positiva y clara • Realizar revisiones de control de calidad en los entregables para garantizar exactitud y consistencia • Utilizar habilidades avanzadas en Excel para gestionar, analizar y reportar datos y métricas de servicio • Analizar y resolver problemas para asegurar la satisfacción y retención del cliente • Colaborar con otros departamentos para implementar mejoras basadas en retroalimentación • Monitorear el cumplimiento de SLAs y priorizar respuestas en las colas de soporte • Apoyar operaciones de entrega de contenido y mantener documentación de soporte.
🎯 Requirements
• Bachillerato • Nivel de inglés conversacional avanzado • Mínimo 2 años en atención al cliente o soporte, idealmente en entornos SaaS o Managed Services • Dominio de Microsoft Office, especialmente Excel avanzado (tablas dinámicas, búsquedas, validación de datos, reportes) • Experiencia con CRM o sistemas de tickets (deseable) • Capacidad para interactuar con clientes en distintos niveles organizativos • Organización, proactividad y orientación a la mejora continua.
🏖️ Benefits
• Brindamos las mejores experiencias laborales • Trabajar con las mejores empresas internacionales • Flexibilidad de trabajo
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