Sales Administrator – Commercial Sales, German Speaking

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🕒 March 24

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Work as an overlay Sales Support/Sales Administrator for the Central (Germany, Switzerland, Austria, Eastern Europe) Region Commercial team. • Support the team in daily tasks and work with corresponding teams like renewal team and channel • Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies. • Understand end-to-end processes across the deal registration flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues. • Update CRM (Salesforce.com) with conversations and other pertinent information. • Effectively communicate with Sophos partners and distributors using phone and our Sales Engagement Platform (Outreach.io). • Work within the wider Commercial team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience. • Regularly interact with internal Teams • Data management in our CRM system (Salesforce) • Participation at internal education and training programs

🎯 Requirements

• Fluent in German & English verbal and written (minimum B2 Level) • Up to 2 years of total and relevant customer service experience or order processing experience • Experience engaging easily and using effective questioning and active listening to gather relevant information • Ability to make customers, partners, and their needs a primary focus and delivers an exceptional customer experience • Knowledge of Microsoft Office tools and using CRM systems(e.g. Salesforce) • Strong structured working method • Strong time management and organisational skills • Strong skills in flexibility, proactivity and self-motivation approach

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing