Customer Success Manager

🕒 March 27

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SORACOM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

Soracom is a global provider of smart IoT connectivity, offering cloud-native wireless service designed specifically for the needs of connected devices.

📋 Description

• Deliver incremental revenue generated by existing assigned customers. • Deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges, resulting in long term customer retention and/or revenue growth. • Proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers. • Initiate training sessions for customers on product features, best practices, and usage optimization as needed. • Stay abreast of industry trends, market activities, and competitors to maintain a competitive edge. • Collaborate with technical teams to ensure accurate and tailored solution offerings to customers. • Identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition. • Demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

🎯 Requirements

• 3-7 years of experience in generating revenue in cellular IoT solutions and services. • High performer, consistently achieving or exceeding goals. • Understanding of customer needs and requirements to communicate how our solutions can address their challenges effectively. • Extensive experience with customer agreements, negotiations, and billing structures. • Ability to travel up to 50% of the time. • Located in a major metro area within the US with easy access to air travel (e.g. Atlanta, Chicago, Dallas, New York, Denver, Phoenix). • Bonus Points If… • You also speak Spanish • You have experience working with Salesforce and Slack • You know the basics of networking, cellular and AWS services.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Stock Option Plan