Customer Service Representative

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September 22

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Sourcefit

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B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• Manage the Zendesk ticket queue and allocate the majority of time to ticket management. • Respond to customer and internal workforce team inquiries promptly and professionally. • Address a wide range of customer inquiries via email and chat. • Handle designated phone shifts to assist customers directly. • Provide expert-level assistance and resolve customer concerns with clear communication and product expertise. • Stay updated on product enhancements, new feature rollouts, and troubleshooting procedures. • Promote effective communication within the team and contribute to a supportive team environment.

🎯 Requirements

• Experience with Zendesk is preferred but not required. • Strong communication skills, both written and verbal. • Ability to manage multiple tasks efficiently in a fast-paced environment. • Proactive problem-solving skills and a customer-first mindset. • Demonstrated ability to learn and stay updated on product features and troubleshooting processes. • Experience using CRM tool and measurement reports. • Ability to handle email, chat, and phone support.

🏖️ Benefits

• Work from home • Shifting Schedule