EHR and Billing Support Specialist

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🕒 June 5

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Provide first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. • Handle inbound support calls from existing clients and provide timely assistance. • Accurately document customer issues, resolutions, and follow-up actions within the CRM system. • Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions. • Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions. • Escalate complex technical issues to appropriate teams when necessary. • Maintain a high level of customer service while managing multiple support requests. • Continuously learn and adapt to software updates, system enhancements, and support processes. • Collaborate effectively with remote team members to deliver consistent and efficient support.

🎯 Requirements

• High school graduate; college-level education is an advantage but not required. • At least one (1) year of recent experience in medical billing. • At least one (1) year of recent experience working with EHR systems. • Excellent English communication skills, both written and verbal. • Strong interpersonal, listening, and customer service skills. • Working knowledge of Windows 10 and Windows 11 operating systems and related devices. • Ability to follow instructions, learn quickly, and adapt to new technologies and processes. • Strong problem-solving skills and attention to detail. • Ability to multitask and work effectively in a fast-paced environment. • Knowledge of healthcare and medical terminology. • Previous experience providing software or technical support within a healthcare environment.

🏖️ Benefits

• Follows U.S. (PST) holidays