Customer Support Representative III

🕒 May 28

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔌 API

📡 Telecommunications

🤝 B2B

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

API • Telecommunications • B2B

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Respond to inquiries and issues via online chat, email, and phone calls • Clarify the customer’s needs and determine the cause • Select and explain the best solution, then follow-up • Ensure compliance and responsible texting for customers • Write excellent help documentation • Escalate bugs to the technical support team • Work on specialized projects • Become a SimpleTexting power user

🎯 Requirements

• English is your primary language. Secondary languages are a plus. • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent). • You can translate technical ideas for non-technical audiences • Demonstrable critical thinking, communication, and creative problem-solving skills • Ability to learn new software platforms quickly • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team • Highly organized. You can manage and prioritize several different projects. • Familiarity chat and CRM platforms • Bachelor’s degree, preferably in a related field of study • 2+ years in customer support role

🏖️ Benefits

• Professional development opportunities