Customer Support Representative III

Job not on LinkedIn

🕒 July 27

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat to help SimpleTexting customers. • You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada. • You’ll be a compliance expert - making sure our customers are responsible texters. • Participate in writing excellent help documentation—both for internal use and for our customers • Escalate bugs to our customer technical support team • Work on specialized projects, as you become more comfortable in the role • Become a SimpleTexting power user—before you can support others, you must know the product yourself.

🎯 Requirements

• English is your primary language. Secondary languages are a plus. • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent). • You can translate technical ideas for non-technical audiences • Demonstrable critical thinking, communication, and creative problem-solving skills • Ability to learn new software platforms quickly • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team • Highly organized. You can manage and prioritize several different projects. • Familiarity chat and CRM platforms • Bachelor’s degree, preferably in a related field of study • 2+ years in customer support role

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development