Sales Team Lead

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Lead, coach, and support a team of Sales Representatives handling warm inbound leads. • Ensure leads are contacted, followed up, and managed quickly so they do not go cold. • Monitor daily and weekly performance against sales, revenue, conversion, and activity targets. • Review call quality, CRM notes, follow-up discipline, and sales pipeline management. • Provide regular coaching, feedback, roleplays, and performance guidance to improve rep effectiveness. • Support onboarding, nesting, and ramp-up for new Sales Representatives. • Help calibrate hiring standards by identifying the sales behaviors, communication skills, and customer handling style needed for success. • Partner with training, quality, client success, and sales leadership teams to improve performance and consistency. • Identify performance gaps early and support action plans, coaching plans, or performance improvement plans when needed. • Prepare and share performance updates, insights, and recommended actions during regular business reviews. • Reinforce the company's mission, customer experience standards, and consultative sales approach across the team.

🎯 Requirements

• Proven experience in sales, telesales, outbound telemarketing, consultative selling, or phone-based customer conversion. • Previous experience as a Team Lead, Sales Supervisor, Sales Coach, Senior Sales Representative, or similar leadership role. • Experience supporting UK or US market sales teams is preferred. • Strong understanding of sales KPIs, including conversion rate, sales count, billing revenue, booking revenue, and pipeline activity. • Excellent verbal and written English communication skills. • Strong coaching skills, including the ability to give clear feedback and improve rep performance. • Comfortable reviewing calls, CRM records, follow-up activity, and sales reports. • Strong organization, time management, and prioritization skills. • Confident working with targets, dashboards, and performance reviews. • Able to work independently while coordinating effectively with cross-functional support teams. • Flexible, hands-on, and willing to adapt as the team scales and business needs change.

🏖️ Benefits

• Flexible work arrangements • Professional development