Customer Care Agent, Italian – E-Commerce

🕒 September 25, 2025

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Speakit

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

📋 Description

• Be the primary point of contact for Italian-speaking customers via email, chat, and phone. • Respond to customer inquiries in a timely and professional manner. • Provide accurate information about products, services, and company policies. • Resolve customer complaints and issues efficiently; escalate when necessary. • Process orders, returns, and exchanges according to company guidelines. • Maintain accurate customer records and handle sensitive data with confidentiality.

🎯 Requirements

• Native or fluent in Italian. • Advanced in English. • Previous experience in customer service is a plus. • Strong problem-solving skills. • High level of empathy, patience, and a customer-first attitude. • Flexibility to work shifts, including evenings & weekends.

🏖️ Benefits

• Competitive salary and benefits package. • Performance bonus. • Flexible working hours and the option for remote work all over Greece. • Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates. • Private medical insurance.