Customer Onboarding Engineer – Cybersecurity Products

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Sphynx Technology Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

📡 Telecommunications

Cybersecurity • Enterprise • Telecommunications

Sphynx Technology Solutions is a company specializing in security and privacy assessments, and offers a range of customized services for enterprise security assurance. The company provides intelligent security and privacy analytics and cyber security training. Their services include Security Assurance, Security Operation Centres (SOC) as a managed security service, and Cyber Range as a Service. Sphynx utilizes a novel security assurance and certification platform that incorporates advanced analytics and cyber intelligence. With its headquarters moved to Athens, Greece, Sphynx is under the holding company SPHYNX HELLAS SA and has secured significant investment. The company is active in events related to Health IT, Telecoms & IoT, and has a presence in Switzerland and Cyprus.

📋 Description

• Own the technical onboarding process for new customers from kickoff through successful go-live. • Gather technical requirements from customers and understand their security, infrastructure, and operational context. • Configure customer environments, product settings, integrations, users, permissions, policies, and workflows. • Guide customers through required implementation steps, prerequisites, connectivity requirements, and deployment options. • Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams. • Validate that customer deployments are working as expected before handover to ongoing support or customer success. • Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation. • Identify onboarding risks early and drive them to resolution. • Lead technical onboarding calls and implementation workshops with customer stakeholders. • Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders. • Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms. • Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes. • Manage technical expectations during onboarding and escalate blockers appropriately. • Produce concise meeting notes, action items, implementation summaries, and handover documentation. • Build trust with customers by being structured, responsive, and technically credible. • Work closely with engineering and product teams to resolve onboarding blockers and improve implementation workflows. • Provide feedback from customer onboarding projects to improve product usability, documentation, automation, and configuration defaults. • Collaborate with customer success and support teams to ensure a smooth transition after onboarding. • Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement material. • Track common onboarding issues and contribute to process improvements that reduce time-to-value. • Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. • 2–5+ years of experience in customer onboarding, implementation engineering, solutions engineering, technical support, security operations, DevOps, or a similar technical role. • Solid understanding of cybersecurity concepts, terminology, and workflows. • Experience working with cybersecurity products or security-focused SaaS platforms. • Ability to configure technical systems, integrations, user permissions, policies, and product settings. • Familiarity with common security tools and concepts such as SIEM, SOC workflows, IAM, EDR/XDR, vulnerability management, threat intelligence, alerting, and incident response. • Understanding of networking fundamentals, including DNS, HTTP/S, APIs, firewalls, proxies, VPNs, IP allowlisting, and certificates. • Experience troubleshooting technical issues involving authentication, permissions, connectivity, data ingestion, or APIs. • Comfortable working directly with customers in technical meetings. • Strong written and verbal communication skills (English, German) • Ability to document implementation steps, decisions, risks, and handover notes clearly. • Strong ownership, attention to detail, and ability to manage multiple onboarding projects at the same time. • Nice to Have • Experience in a cybersecurity vendor, MSSP, SOC, SaaS, or enterprise security environment. • Hands-on experience with SIEM or SOAR platforms such as Splunk, Microsoft Sentinel, Elastic, QRadar, Chronicle, Cortex XSOAR, or similar. • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. • Experience with identity providers and authentication methods such as SSO, SAML, OAuth, OIDC, SCIM, MFA, and RBAC. • Basic scripting or API experience using Python, Bash, Postman, curl, or similar tools. • Understanding of compliance and security frameworks such as ISO 27001, SOC 2, NIST, CIS Controls, GDPR, or MITRE ATT&CK. • Experience creating customer-facing technical documentation, onboarding guides, or implementation playbooks. • Familiarity with ticketing and collaboration tools such as Jira, Linear, Zendesk, HubSpot, Salesforce, Confluence, or Notion. • Certifications such as Security+, CySA+, SSCP, CCNA, AWS/Azure fundamentals, or similar.

🏖️ Benefits

• Competitive remuneration package adjusted to proven skills and experience; • Excellent working conditions; • Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research; • Exposure to international clients and collaborators.