Customer Support Agent

Job not on LinkedIn

🕒 April 28

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $150 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Spotter Labs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🚗 Transport

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2021-11

Transport • Artificial Intelligence • SaaS

Spotter Labs is a company that offers AI-driven solutions to enhance trucking efficiency and maximize earnings for drivers and owner-operators. Utilizing advanced technology, Spotter enables users to schedule personal work times, select preferred destinations, and avoid unfavorable markets using a NO-GO map. The platform intelligently recommends loads based on their score, connecting drivers with optimal opportunities. With special considerations for motor carriers (MCs) older than six months, Spotter provides competitive pricing and services for various stages of MC age.

📋 Description

• Provide on-the-road assistance to drivers, addressing their needs and resolving issues promptly. • Respond to inquiries and support requests through various communication channels (phone, email, chat). • Maintain accurate records of driver interactions and support activities. • Coordinate with other departments to ensure timely resolution of driver issues. • Monitor and track the status of drivers and their shipments. • Deliver exceptional customer service and ensure driver satisfaction.

🎯 Requirements

• Proven experience in customer support or a related field. • Familiarity with the trucking industry is a significant advantage. • Experience in cold calling is extremely important and highly valued. • Excellent communication and interpersonal skills. • Ability to work under pressure and handle multiple tasks simultaneously. • Strong problem-solving skills and attention to detail. • Proficiency in using customer support software and tools. • Ability to work independently and as part of a team.