Lead Project Manager

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution • Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward • Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints • Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success • Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs • Keep all stakeholders informed with accurate project reporting and forecasting, while adeptly managing risks, issues, and change requests • Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet • Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders • Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively

🎯 Requirements

• Business fluency in both German and English is mandatory • Experience collaborating with business owners and executive-level clients, ideally within IT, SaaS, CCaaS, Social, or Software environments • Proven track record of managing multi-geo, multicultural teams and large-scale initiatives to achieve organisational goals • Strong leadership, influencing, negotiation, and mediation skills with the ability to motivate teams and resolve issues effectively • Familiarity with software development life cycles, web technologies, and Agile project management methodologies • Certification in Project Management (e.g., Prince2, PMP, SCRUM) is highly desirable

🏖️ Benefits

• Voluntary healthcare coverage in countries where applicable • Paid time off to recharge and spend time with loved ones • Open Mentoring Program designed to create meaningful connections