Principal Engagement Manager

🕒 July 1

⛰️ Colorado, New York, +1 more states – Remote

⛰️ Colorado – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $121k - $201k / year

⏰ Full Time

🔴 Lead

👔 Manager

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Partner with the Software Sales teams to scope and propose new services and support business • Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings • Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies • Lead executive services-sales presentations of Sprinklr services offerings • Document customer requirements, both technical and organisational, during the pre-sale cycle • Create compelling commercial proposals utilizing a range of Sprinklr and partner delivery resources • Define Statements of Work that include scope, effort estimates & timelines for the delivery of services • Develop close plans, in collaboration with sales teams, for strategic opportunities • Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders • Develop relationships with key customers for growth and upside • Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

🎯 Requirements

• Previous experience in business development, professional services delivery or services sales • Bachelor’s degree required • Fluency in English required, additional languages beneficial • Ability to work individually and as member of a team • Decisive, quick thinking, reliable, and likes to take ownership • Attention to detail but flexible with a can-do attitude • Passion for solving client challenges and commitment to client delight • Experience in contact center / customer service software industry is preferred • Extremely strong written, verbal communication and presentation skills • Competency working in a highly-matrixed environment • Flexible and adaptable self-starter with strong relationship-building skills • Takes initiative and approaches all tasks and projects proactively • Ability to prioritise and complete multiple tasks with little to no supervision • Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers

🏖️ Benefits

• Health insurance including medical, dental, vision, and prescription drug coverage • 401k plan with 100% vested company contributions • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance