Senior Customer Success Manager

🔥 18 hours ago

🌽 Illinois, Michigan, +1 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $100k - $166k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Align highly skilled expertise, thought leadership and program management to address customer challenges • Develop and program manage a plan empowering customers to improve using Sprinklr • Cultivate key stakeholder relationships and establish new relationships • Build customer champions and advocates to articulate Sprinklr's value • Oversee customer adoption journey and ensure successful outcomes • Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders • Implement repeatable playbooks to strengthen operating state • Collaborate with Sales and Solutions Consultant to drive upsell opportunities

🎯 Requirements

• 4-8 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development • Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions • Ability to analyze customer’s usage data, KPIs and health indicators • Demonstrated experience and/or knowledge of marketing automation technologies or contact center technologies, digital transformation, AI solutions, market research and insights • Strong program management experience overseeing large, cross-functional teams • Proven ability to explain complex technical concepts in business-friendly terms • Interest in continuously learning and advancing understanding of tech industry • Exceptional communication and presentation skills • Ability to travel between 25-50% of the time • Project Management Professional certification (PMP, PMI-PMP, LSS) a plus • Bachelor’s degree from an accredited college or university, or relevant experience

🏖️ Benefits

• Health insurance • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage