Patient Support Specialist

🕒 April 15

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sprinter Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

☁️ SaaS

🤝 B2B

🧘 Wellness

💰 $33M Series A on 2021-11

SaaS • B2B • Wellness

Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.

📋 Description

• Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners • Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks • As different patient situations arise, you will escalate questions and concerns to other teams for additional support • This position will assist Field Support and Sprinters with real-time scheduling changes • This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home • Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.

🎯 Requirements

• At least 3+ years of relevant experience in patient or patient service, healthcare required • Preferred: experience working with Zendesk • Proficiency in using electronic health record (EHR) systems and other healthcare software • Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking) • Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping • Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams • Ability to adapt to changing priorities and work effectively in a fast-paced environment. • Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

🏖️ Benefits

• Equal opportunity employer