Account Manager – Renewals

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Sprinto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

📋 Description

• Own a high-volume portfolio of Launch accounts • Manage renewals, upsells, and day-to-day customer relationships • Prioritize accounts by risk and value • Track the renewal pipeline, forecast accurately, and close renewals on time • Negotiate pricing, discounts, contract length, and multi-year commitments • Identify and close expansion opportunities, including additional compliance frameworks and plan upgrades • Monitor invoice and payment health and address billing issues before churn • Use CRM workflows, templates, dashboards, and playbooks to manage account volume • Coordinate with Customer Success, Sales, Finance, and compliance/audit teams • Maintain current CRM records covering renewal stages, risk flags, and negotiation outcomes • Report renewal rates, at-risk accounts, and expansion pipeline to the manager

🎯 Requirements

• 3–4 years of experience in account management, customer success, renewals, or sales, ideally in SaaS • Experience in security, compliance, or GRC software is a plus, not a requirement • Bachelor's degree preferred; equivalent practical experience is fine • Confident, direct negotiation skills • Strong organizational skills for managing many accounts at different stages • Comfort with CRM and sales tools, dashboards, structured playbooks, and workflows • Clear, concise written and verbal communication • Ability to analyze usage, payment status, and renewal-date data • Resilience when handling pushback, price objections, and lost accounts • Curiosity about compliance and security, or willingness to learn frameworks such as SOC 2 and ISO 27001 • Proactive approach to identifying risks before they become churn • Comfortable serving as the main point of contact for small customers

🏖️ Benefits

• 100% remote work • Annual co-working allowance • USD 1,000 annual learning and professional development budget • Unlimited leave • Health insurance with coverage up to INR 10 lakh for the employee and family • Accident protection of an additional INR 10 lakh • Life insurance worth 3x annual salary • INR 35,000 workspace setup contribution • Equal opportunity and inclusive hiring process