Customer Adoption Consultant

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 ₱760k - ₱950k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

☁️ SaaS

🌍 Social Impact

Marketing • SaaS • Social Impact

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

📋 Description

• Lead training sessions and value discussions to help customers use Sprout’s core functionalities and meet strategic goals • Execute one-to-many customer success playbooks and leverage in-app guidance and knowledge base resources • Analyze usage data and health metrics to identify trends, churn risks, and customer growth opportunities • Resolve customer inquiries promptly and escalate complex issues • Partner with Product and Engineering on process improvements and automation • Develop internal best practices and resources for the support community • Onboard and learn the Sprout Social platform, core functionalities, and internal processes • Engage customers through discussions and training sessions • Monitor platform usage and analyze customer data • Generate customer health and performance reports • Leverage automation tools to improve efficiency • Contribute to internal knowledge base articles • Achieve activity metrics for customer engagements • Propose strategic projects and new customer approaches • Become a subject-matter expert on customer success software • Understand the customer journey and help customers correct course when needed

🎯 Requirements

• 2+ years of customer success experience • Strong problem-solving and team collaboration skills • Agility and flexibility in a rapidly changing environment • Ability to work either 6AM–3PM PHT or 1PM–10PM PHT • Familiarity with Sprout Social influencer marketing and influencer marketing strategy (preferred) • Experience with Gainsight or other CS management software (preferred) • Experience working within a one-to-many model of customer success (preferred) • Must be based in the Philippines

🏖️ Benefits

• 23,299 PHP monthly health insurance (HMO) allowance • Full access to Modern Health for employees and dependents, including free coaching, therapy sessions, and digital wellness resources • 24 days of paid leave • 5 sick days • Regular holidays, special non-working holidays, and company-wide Rest & Recharge days • Annual $500 USD Lifestyle Spending Account for physical, mental, and financial well-being • One-time $550 USD home office setup stipend • Monthly $50 USD internet stipend • 13th-month salary • Government-mandated pay premiums, including Night Shift Differential (NSD) and holiday/overtime pay • Company match for donations to eligible charitable organizations • 13" MacBook and other high-quality equipment