Freelance Claims Handler (P&C)

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Sqwad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

Sqwad is a flexible outsourced customer service and sales provider that combines a global network of remote independent agents with a proprietary platform, training academy and AI tools to recruit, onboard, manage and scale customer-facing teams. The company offers tailored “sqwads” of agents for B2C and B2B sales, customer care, trust & safety, and retargeting, and integrates via APIs to clients' CRMs to monitor production, productivity and quality in real time. Sqwad emphasizes agent selection by expertise and affinity, continuous training and data-driven performance management to deliver scalable, predictable outsourced contact center and sales operations.

📋 Description

• Receive and process claims notifications • Manage the administrative and operational follow-up of files • Support policyholders throughout the claims process • Analyze documents and information required for claims handling • Manage communications with stakeholders (policyholders, experts, insurers, third parties, etc.) • Handle subrogation and recovery actions when necessary • Ensure compliance with procedures and processing deadlines • Update tracking and management tools

🎯 Requirements

• Proven experience in P&C (Property & Casualty) claims management • Good knowledge of claims settlement processes • Experience in front office, back office, or recovery/subrogation handling is a plus • Excellent written and interpersonal skills • Strong organizational skills and attention to detail • Ability to manage multiple files simultaneously • Proficiency with IT tools/software • Experience in home, motor, or multi-risk insurance is highly valued • Registered as a self-employed contractor (auto-entrepreneur) required • Based in France • Available at least 35 hours per week

🏖️ Benefits

• 100% remote work • Flexible hours • Comprehensive paid training • Ongoing daily support • An ambitious, results-oriented team