Associate III – Sales & Support

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🔥 3 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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St. Jude Children's Research Hospital - ALSAC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤲 Charity

🤝 Non-profit

Healthcare • Charity • Non-profit

St. Jude Children's Research Hospital - ALSAC is a not-for-profit pediatric research hospital and its fundraising arm (ALSAC) focused on understanding, treating, and defeating childhood cancer and other life-threatening pediatric diseases. St. Jude provides clinical care (with a stated policy that families never receive a bill), conducts basic and clinical research, runs clinical trials and global research initiatives, trains clinicians and researchers, and operates extensive fundraising, donor services, events, and awareness programs to support its mission. The organization is a 501(c)(3) charity with public donation, volunteering, and fundraising activities.

📋 Description

• The Donor Engagement Specialist serves as a key ambassador for St. Jude Children's Research Hospital, delivering exceptional donor experiences while supporting fundraising initiatives. • Responsible for building and maintaining relationships with donors, volunteers, event participants, and community partners through multiple communication channels. • Provide exceptional service through phone, email, chat, text, and social media. • Efficiently resolve donor inquiries, requests, and complex issues while delivering a positive donor experience. • Apply fundraising, sales, customer service, and account management techniques to recruit, retain, and cultivate participants.

🎯 Requirements

• High School Diploma or GED required. • Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field. • Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred. • Bilingual proficiency in English and Spanish (written and verbal) preferred. • Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred. • Knowledge of CRM systems and donor management platforms preferred.

🏖️ Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ • 401K Retirement Plan with 7% Employer Contribution • Exceptional Paid Time Off • Maternity / Paternity Leave • Infertility Treatment Program • Adoption Assistance • Education Assistance • Enterprise Learning and Development • And more