Bilingual Dental Coordinator – Insurance Specialist

🔥 0 minutes ago

🌐 Nicaragua, Ecuador, +4 more countries – Remote

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💵 $6 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Logo of Staffing For Doctors

Staffing For Doctors

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Own the health, continuity, and productivity of the hygiene schedule • Proactively identify overdue recare patients, missed appointments, unfinished treatment, and open schedule blocks • Run overdue-recare, unscheduled-hygiene, incomplete-periodontal-care, and missed-appointment lists • Conduct high-volume outbound phone calls, texts, and emails to reconnect patients with preventive and periodontal care • Monitor hygiene schedules for gaps and unconfirmed visits • Act immediately on cancellations using a Quick Fill/ASAP list • Read insurance breakdowns and ledgers to explain estimated balances, deductibles, frequencies, and coverage limitations • Reinforce provider recommendations regarding prophylaxis, scaling and root planing, periodontal maintenance, probing, and adjunctive therapies • Review pending treatment plans, chart notes, and family/household accounts to discuss fees, sequencing, and next steps • Discuss balances, collect co-pays/deposits when authorized, and present third-party financing options • Address patient anxieties, complaints, and scheduling barriers; escalate clinical emergencies or complex concerns according to office protocols • Maintain accurate notes in the Practice Management System after every patient interaction while adhering to HIPAA guidelines

🎯 Requirements

• Minimum 2+ years of recent experience in dental front-office, hygiene coordination, treatment coordination, or scheduling (3+ years strongly preferred) • Practical understanding of hygiene, periodontal care, restorative terminology, treatment sequencing, and PPO dental insurance • Proficiency with dental Practice Management Systems; Eaglesoft and/or Open Dental experience strongly preferred • Proven track record of making outbound calls, overcoming patient objections, and converting overdue patients into booked visits • Fluent English communication • Bilingual English/Spanish skills strongly preferred • Full-time contractor position, 40 hours per week • Availability Monday through Friday, 9am–5pm EST • HIPAA compliance

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