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Bilingual Medical Caller – Cardiology

🔥 7 hours ago

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🗣️🇪🇸 Spanish Required

Where this job comes from

Posted on Staffing For Doctors's careers page, not through a job board

First seen by Remote Rocketship 7 hours ago

Logo of Staffing For Doctors

Staffing For Doctors

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Answer, triage, and route incoming patient calls using 3CX VoIP software • Create detailed telephone encounters in eClinicalWorks • Accurately document clinical inquiries • Send real-time EMR messages to Medical Assistants and front-office staff • Address patient questions regarding appointments, office protocols, and general care navigation • Use precise medical terminology when assisting patients • Monitor, organize, and route incoming digital faxes • Route faxes to appropriate departments, providers, or team members according to practice protocol • Rotate into specialized operational focus areas such as specialized call handling or dedicated fax processing

🎯 Requirements

• Target average handle time of 2–3 minutes per call • Active contribution to managing 300–400 daily incoming calls • Keep wait times minimal through prompt call pickup and fast resolution • Error-free data entry in eClinicalWorks verified through monitored and recorded calls • Full-time contractor position, 40 hours per week • Monday through Friday, 8 am to 5 pm PST • Starting pay rate of $6 per hour depending on skillset and experience

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