Front Desk, Patient Communications Coordinator

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Answer high-volume patient calls and voicemails via RingCentral, address routine inquiries, route clinical concerns to medical staff, and document phone interactions in AthenaOne • Book, reschedule, and confirm consultations and follow-up visits • Follow up on no-shows and cancellations and optimize provider schedules in AthenaOne • Perform real-time benefits verification • Initiate and track prior authorization requests across payer portals and log authorization status updates in AthenaOne • Manage patient communications and heavy phone traffic for scheduling, general practice inquiries, and follow-ups • Send pre-appointment instructions and actively manage recall/wait lists • Collect and update patient demographic data, insurance information, and medical histories in AthenaOne • Verify commercial, Medicare, and Medicaid coverage and determine active benefits and patient cost-sharing responsibilities • Prepare, submit, and monitor prior authorization requests for diagnostic tests, specialty procedures, and medications • Escalate complex denials or urgent needs to clinical leads • Securely route patient chart notes and clinical messages to providers while adhering to HIPAA privacy policies

🎯 Requirements

• Direct, hands-on operational experience navigating AthenaOne EHR for appointment scheduling, patient demographic updates, and chart documentation • Proven background managing high-volume inbound/outbound calls and front-desk workflows in a U.S. medical clinic or virtual assistant setup • Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension during fast-paced calls • Demonstrated proficiency in booking complex patient appointments and executing prior authorization requests through insurance portals • Solid understanding of U.S. healthcare workflows, medical terminology, and HIPAA patient privacy regulations • Dedicated, private home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset • Hands-on experience using RingCentral or comparable cloud-based VoIP platforms • Prior experience supporting a high-volume, multi-provider U.S. medical practice • Deep experience navigating major U.S. insurance payer portals (Availity, Optum, NaviNet) for real-time eligibility and prior authorizations

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