Virtual Front Desk – Practice Operations Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staffing For Doctors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Staffing For Doctors is a U. S. -based staffing service that places HIPAA-trained, specialty-matched virtual medical assistants and related clinical support staff for medical practices. Their remote team members handle scheduling, EHR documentation and charting, prior authorizations, patient communication, and other administrative/clinical tasks across dozens of specialties; hires are presented quickly (matched in 24 hours and live/onboarded within ~48 hours) at a flat $14/hr rate with no long-term contracts. The company emphasizes compliance and data security (HIPAA-trained staff, SOC 2 certified, BAA included, 256-bit SSL), white-glove onboarding via a dedicated customer success manager, and serves practices through a portal and demo/onboarding process.

📋 Description

• Handle inbound and outbound calls, return missed calls, confirm appointments, follow up on no-shows, and deliver practice messages • Book and reschedule appointments and optimize provider calendars in Nextech EHR or digital scheduling platforms • Conduct patient text outreach and manage delicate or escalated patient conversations • Manage prescription refill requests, insurance eligibility checks, form follow-ups, faxing, email workflows, prior authorizations, and medical records • Manage and resolve assigned Work Hub tickets, routing clinical items to practices • Serve as the primary operational contact for partner clinics, supporting onboarding and regular check-ins • Review weekly call reports and call quality metrics to identify trends and missed opportunities • Update practice knowledge bases ("Teach Teri") and synthesize practice reports and marketing data for clinic leadership • Support leadership with calendar scheduling, inbox follow-ups, meeting notes, vendor coordination, and research projects • Track manual tasks and durations to draft step-by-step SOPs • Report platform bugs, provide usability feedback, and test new features before clinic rollouts

🎯 Requirements

• Native-level, flawless spoken and written English skills with a calm, warm, and highly professional tone over the phone and in writing • 2+ years of direct experience supporting a U.S. medical practice (Front Desk, Patient Coordinator, Medical Assistant, Referral Coordinator, or Practice Manager) • Experience handling scheduling, referrals, prior authorizations, medical records requests, insurance checks, and digital faxing • Exceptional digital literacy and ability to rapidly learn new software, EMRs, and AI tools • Comprehensive understanding of Protected Health Information (PHI) and strict adherence to HIPAA privacy protocols • Private, quiet, HIPAA-compliant home office • High-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a noise-canceling headset • Preferred: Experience with Nextech, Athenahealth, eClinicalWorks, or ModMed • Preferred: Experience in Ophthalmology or other surgical/medical specialties • Preferred: Experience in account management, customer success, or as an Executive Assistant / Chief of Staff at a growing healthcare company