Partner Operations Analyst

🔥 8 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, ensuring partners are set up, live, and active • Provide ongoing account management for high-value software and marketing partners as the main operational point of contact • Lead independent projects from scoping, planning, and delivery • Drive process and systems improvements by managing timelines and dependencies across teams • Build and maintain automation, including AI tools, for data collection, tracking, and reporting • Support new pilots and partnership launches, including fulfillment, refunds, pro surveys, and early program feedback • Partner with Engineering, external developers, Partnerships, and Support to resolve issues and test new tools • Maintain workflows, documentation, and Jira dashboards so volume, bottlenecks, and partner health are visible to leadership

🎯 Requirements

• 3+ years in operations, partner or account management, customer success, or support operations, preferably at a marketplace or tech company • Experience owning a process end to end, from mapping and documenting it to improving it • Track record of delivering a cross-functional project, setting the plan, managing dependencies, and demonstrating the result • Comfortable with Salesforce, Jira, and spreadsheets • Experience building dashboards or reports • Exposure to APIs and product integrations • Experience using AI or automation tools to reduce manual work • Clear written and verbal English • Confidence working with technical and non-technical stakeholders, including external partners • Ability to work U.S. hours, including graveyard shifts, with occasional schedule changes • Must currently reside anywhere in the Philippines and be authorized to work there

🏖️ Benefits

• Remote work • Opportunity to lead projects independently • Opportunity to use AI and automation to simplify workflows • Equal opportunity workplace • Reasonable accommodation for individuals with disabilities