Customer Support Representative, Software Engineer

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StaffShore

WebsiteLinkedInAll Job Openings

1 - 1 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

StaffShore is currently represented by a "Coming Soon" WordPress placeholder page; the available public content includes only site/CSS template data and says a new site is being built. No explicit product, service, or company details are provided. Based on the company name, StaffShore likely operates in staffing or offshore staffing/recruitment services, but that inference is not confirmed by the supplied content.

📋 Description

• Handle inbound and outbound customer communication via phone, chat, and email • Resolve customer inquiries with clarity, accuracy, and a positive attitude • Document interactions, tickets, and updates in the client’s support system • Follow established procedures and escalate issues when necessary • Maintain product knowledge and stay updated on client guidelines • Coordinate with internal teams or client contacts to ensure timely resolutions • Support customers across industries such as e-commerce, SaaS, services, and retail

🎯 Requirements

• Bachelor’s degree • Excellent spoken and written English • Confident handling calls, chat, and email communication • Experience with support tools (Zendesk, Freshdesk, Help Scout, Intercom — or similar) • Proficient with Google Workspace, MS Office, and collaboration tools (Slack, Asana, Trello, etc.) • Strong problem-solving skills and attention to detail • Dependable, calm under pressure, and able to work independently • Prior customer service or call center experience is a plus