Intake Specialist

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Stafi

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

HR Tech • Legal

Stafi is a boutique staffing firm that specializes in providing virtual assistants and support staff for law firms and legal professionals. It offers a subscription-based service designed to help law firms manage their workload by providing trained talent such as virtual assistants, receptionists, intake specialists, marketers, and paralegals. These professionals are thoroughly trained to effectively manage various tasks, from legal work to client interactions and marketing. Stafi takes care of the entire hiring process, including training, HR, and ongoing management, ensuring seamless integration into existing teams. The firm is committed to delivering exceptional customer experiences and helping law firms increase productivity and focus on their core business activities.

📋 Description

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝 • Collect important information to understand client needs and assess how the firm can help. 📝 • Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬 • Complete legal forms and manage records of customer interactions. 📋 • Schedule and coordinate consultations with legal experts. 📅 • Follow up with clients to ensure their needs are met or provide additional support. 🔄 • Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

🎯 Requirements

• Holds a bachelor’s degree. 🎓 • Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼 • Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️ • Has previous experience in sales, customer service, or a legal background (preferred). 🏅 • Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️ • Demonstrates excellent organizational and time-management skills. 🏅 • Maintains discretion and confidentiality when handling sensitive information. 🔒 • Permanently resides in Latin America. 🌍 • Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻

🏖️ Benefits

• Biweekly Payments: Guaranteed with no deductions from our end. 💎 • Long-Term Opportunities: Build a lasting professional relationship with us. 🏆 • Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡 • Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️ • Wellness Support: Access in-house psychological and wellness coaching services. 🌱 • Professional Growth: Free training, language improvement sessions, and coaching programs. 📚 • Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓