Customer Success Consultant – Project Manager

Job not on LinkedIn

🔥 10 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Lead complex customer projects, implementations, and resolution initiatives from intake through completion. • Develop and manage project plans, timelines, risks, and stakeholder communications to ensure successful execution. • Coordinate cross-functional teams, customers, and external partners to drive alignment and accountability. • Identify challenges, perform root cause analysis, and implement sustainable solutions. • Exercise sound judgment to balance customer needs, business priorities, and project objectives. • Provide clear project updates, reporting, and recommendations to stakeholders and leadership. • Serve as the primary point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners. • Drive process improvements that enhance customer experience, operational efficiency, and project delivery.

🎯 Requirements

• High School Diploma or GED. • 2+ years of business experience in project coordination and/or project management. • Experience managing projects and driving successful outcomes across multiple stakeholders. • Advanced proficiency with Microsoft Office applications, including Excel. • V/X-look-up, pivot tables and power query. • Experience using Salesforce.com • Ability to work effectively with cross-functional teams. • Strong organizational, analytical, and time management skills. • Excellent written and verbal communication skills.

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • and more!