Manager, Logistics – Operations

🕒 March 26

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Starface World

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💄 Beauty

🛍️ eCommerce

🛒 Retail

💰 Venture Round on 2021-01

Beauty • eCommerce • Retail

Starface World is a company dedicated to transforming skincare into a fun and expressive experience. They offer a range of dermatologist-approved, vegan, and cruelty-free skincare products designed to treat breakouts in a creative way. Starface's product lineup includes cute and colorful hydrocolloid pimple patches, like the Hydro-Stars and special editions with salicylic acid to unclog pores. This brand focuses on self-expression and self-care, turning skincare routines into moments of positivity and playfulness.

📋 Description

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers) • Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs • Travel to attend physical inventory counts at DCs to ensure the count is executed according to procedure 2x per year • Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents • Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance • Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners • Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full • Support and/or lead department projects as needed to support business activity • Participate in User Acceptance Training (UAT) for systems’ updates or add-ons • Develop an understanding of inbound logistics and provide backup/secondary support as needed

🎯 Requirements

• 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space • Strong 3PL warehouse/distribution center experience and B2B order management experience • Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving • Demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is ideal), system error troubleshooting, and advanced Excel capabilities • Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions • Ability to work independently and own your workstream, sharing examples of how you’ve identified and solved crucial problems, taking action quickly

🏖️ Benefits

• Access to high-quality health care options • Access to a 401k with 5% employer match eligibility • 4 weeks of vacation plus up to 20 paid holidays • 12 weeks fully paid parental leave • + 5 days of pet-ernity leave for pet adoption • Home office & internet supplement stipend • Fully remote work environment