Customer Success Analyst - Mid

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Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

☁️ SaaS

🤝 B2B

📋 Compliance

🔥 Funding within the last year

💰 $118.1M Private equity on 2025-09

SaaS • B2B • Compliance

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of mid/high clients, focusing on expansion, engagement, and retention. • Lead strategic meetings with decision-makers and Key Users, mapping risks and growth opportunities. • Develop and execute upsell and cross-sell action plans with a focus on revenue expansion (NET MRR). • Track portfolio performance indicators (churn, health score, feature adoption, engagement). • Work in a consultative and analytical manner, presenting results, insights, and improvement plans. • Support the Product team by providing improvement inputs and recording feedback. • Participate in internal AI projects, using intelligent tools to optimize processes and support decision-making.

🎯 Requirements

• Solid experience as a Customer Success Manager or in an equivalent role at a B2B SaaS company. • Experience managing mid and large accounts, with targets for expansion and retention. • Proficiency in analyzing portfolio and performance metrics (NRR, churn, health score). • Practical experience with CRM systems, intermediate knowledge of Excel/Google Sheets, and the ability to query and interpret dashboards in BI tools (e.g., Power BI) to organize information and support analysis. • Ability to manage a client portfolio: prioritize tasks, build action plans, and execute follow-up routines to ensure account growth and target achievement. • Experience collaborating with teams that handle complex processes, with the ability to map workflows, identify improvements, and translate needs into system requirements.

🏖️ Benefits

• Meal allowance / Food voucher • Health and dental insurance • Home office allowance • Profit sharing (PLR) • Voucher for setup kit • Life insurance • Birthday day off • GoGood | Conexa • Health and wellness promotion program • Partnerships and discounts