Customer Service Representative

🕒 May 20

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stark & Partners LDA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Stark & Partners LDA is a Portugal-based business partner that helps foreign technology companies rapidly and securely establish and scale operations in Portugal through a Build-Operate-Transfer (B. O. T. ) model. They provide talent acquisition and on-the-ground HR operations, B2B sales engagement and transformation, and people & leadership development services, with a German mindset and culturally adapted delivery. Stark & Partners focuses on recruiting, training, and retaining technical and sales teams, operating as a long-term partner to preserve client culture and enable fast market entry and growth.

📋 Description

• Handle customer inquiries via email, phone, and WhatsApp chat • Provide product and service information • Process order cancellations, payments, and shipment tracking requests • Assist with payment methods, advance payments, refunds, and discounts • Handle returns and shipping issues • Efficiently manage tickets in the customer care system • Complete related administrative tasks • Respond to customer reviews on platforms such as Trustpilot • Actively maintain customer relationships • Proactively inform customers about out-of-stock items in their orders • Ensure excellent service quality and high customer satisfaction

🎯 Requirements

• Experience in customer service, preferably in both written and telephone support • Initial experience with digital ticketing systems, such as Zendesk, is a plus • Strong customer and service orientation • Fluency in spoken and written German • Excellent communication skills • Strong organizational skills and a careful, conscientious approach to work • Ability to remain resilient in fast-paced situations • Fast typing skills and the ability to use multiple tools simultaneously • Good knowledge of MS Office • Strong interpersonal skills and the ability to work as part of a team

🏖️ Benefits

• Remote work from Portugal • Opportunities for growth and professional development • Flat hierarchies • Varied responsibilities • Supportive team • Trust-based culture instead of micromanagement • Meaningful impact • Permanent full-time employment