Stefanini Brasil
10,000+ employees
Founded 1987
🤖 Artificial Intelligence
🔒 Cybersecurity
Artificial Intelligence • Cybersecurity • Cloud
Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.
IT Operations Analyst – Junior
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Stefanini Brasil
10,000+ employees
Founded 1987
🤖 Artificial Intelligence
🔒 Cybersecurity
Artificial Intelligence • Cybersecurity • Cloud
Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.
📋 Description
• Support the flow of operational, technical, and administrative routines within the IT department. • Assist in preparing reports, monitoring key performance indicators (KPIs), and updating team documentation and records. • Manage and track support tickets, helping to route requests to the appropriate technical teams. • Collaborate with data engineering, AI, and product teams on internal initiatives and daily routines. • Propose straightforward improvements to simplify and organize the team's day-to-day work.
🎯 Requirements
• Bachelor's degree in progress or completed in Information Technology, Information Systems, Computer Science, Systems Analysis, or related fields. • Basic computer skills and proficiency with Microsoft Office (especially Excel for data tracking). • Excellent interpersonal communication, strong organizational skills, and ability to work well in a team. • Genuine interest in technology, systems, artificial intelligence, and support processes. • Basic knowledge of or curiosity about databases, task automation, or programming logic. • Prior experience with Service Desk / ticketing tools (Jira, ServiceNow, Zendesk, etc.). • Previous experience in customer support or administrative routines within IT departments.
🏖️ Benefits
• Meal allowance or meal voucher • Discounts on courses, universities, and language schools • Stefanini Academy — an online platform offering free, up-to-date courses with certificates • Mentoring • Benefits club for medical consultations and exams • Health insurance • Dental insurance • Discounts and benefits club at top establishments • Travel club • Pet care benefits
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