Support Consultant, Salesforce

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐🧑‍💼 Salesforce Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Provide functional support and assistance to Salesforce users • Receive, analyze, and perform initial diagnosis of incidents, questions, and potential bugs • Determine whether issues are related to tool usage or represent an incident/bug • Log tickets in Salesforce using Cases/User Support • Document incidents with evidence, scenarios, impacts, and the necessary information • Prepare and log tickets in English for escalation to the global team • Track Cases with the global team and conduct frequent follow-ups • Monitor deadlines, responses, questions, and estimated resolution timelines • Keep users informed about ticket progress • Perform data quality and organization analyses and activities in Salesforce • Support data loads and updates on the platform • Reconcile and validate databases using Excel • Identify records, IDs, and information required to update Salesforce databases • Support the preparation of files for data loads • Collaborate with internal, commercial, and global teams • Control and organize requests, prioritizing tickets according to urgency and impact • Proactively identify issues and opportunities to improve support

🎯 Requirements

• Professional experience with Salesforce • Experience in functional support, application maintenance, or user support for systems • Knowledge of creating, tracking, and handling tickets/Cases • Ability to perform initial incident analysis and triage • Written English proficiency sufficient for professional communication with global teams • Knowledge of Excel for database manipulation and analysis • Knowledge of VLOOKUP/XLOOKUP, filters, validations, basic formulas, and data organization and processing • Strong documentation and evidence-recording skills

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language schools • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club for consultations and medical tests • Health insurance • Dental insurance • Benefits and discounts at leading establishments • Travel club • Pet insurance/benefits partnership