Hospital Service Manager

Job not on LinkedIn

🕒 May 15

🦀 Maryland, Pennsylvania, +1 more states – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Stericycle

WebsiteLinkedInAll Job Openings

10,000+ employees

📋 Compliance

💊 Pharmaceuticals

💰 Post-IPO Equity on 2020-03

Healthcare • Compliance • Pharmaceuticals

Stericycle is a leading provider of regulated waste management solutions specializing in the safe disposal of biohazardous waste, including medical, pharmaceutical, and hazardous waste. The company serves a diverse range of clients in the healthcare sector, including hospitals, clinics, and long-term care facilities, by ensuring compliance with various healthcare regulations. Additionally, Stericycle offers training and education services related to compliance and workplace safety, promoting a healthier environment for its customers and the communities they serve.

📋 Description

• Serve as the primary operational point of contact for assigned hospital and healthcare system accounts • Build and maintain strong relationships with hospital leadership, including EVS, Facilities, Nursing, Safety, Infection Prevention, and other stakeholders • Ensure all contracted services are executed safely, efficiently, and in alignment with customer expectations and company standards • Oversee daily hospital waste operations including staffing coordination, scheduling, inventory management, and operational performance • Supervise and support hospital waste technicians, leads, coordinators, and onsite personnel while ensuring adequate staffing coverage • Monitor operational trends, waste volumes, service efficiencies, and container utilization to identify improvement opportunities • Respond to customer concerns, escalations, operational disruptions, and critical service issues in a timely and professional manner • Conduct operational, compliance, and safety audits while ensuring adherence to DOT, HIPAA, medical waste, hazardous waste, and other regulatory requirements • Partner cross-functionally with Operations, Compliance, Transportation, Hazardous Waste, and Customer Service teams to support service execution and continuous improvement initiatives • Support hospital installations, new program rollouts, renovations, and service expansion projects while minimizing disruption to operations • Other additional duties as required

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Environmental Services, Operations Management, or related field preferred; equivalent work experience considered • Minimum of 5 years of leadership experience in healthcare services, environmental services, waste management, logistics, or related operational environments preferred • Experience working within hospitals or regulated healthcare environments strongly preferred • Demonstrated experience leading teams, managing customer relationships, and driving operational performance • Strong understanding of safety, compliance, and regulatory requirements in healthcare or industrial service environments • Strong communication, organizational, analytical, and problem-solving skills • Proficient in Microsoft Office Suite and operational reporting tools • Ability to travel frequently, including overnight travel as needed • Ability to thrive in fast-paced, customer-focused, highly regulated healthcare environments

🏖️ Benefits

• Paid training • Strong benefits • Career growth opportunities • Ability to make a direct operational impact