Customer Service Assistant

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Stone & Company

WebsiteLinkedInAll Job Openings

1 - 10 employees

Stone + Company, a management and strategy consulting firm, enables its corporate clients to deliver top results by transforming fragmented strategies or developing new ones into a cohesive game plan for achieving superior performance and true team alignment, fast.

📋 Description

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company with a focus on empathy, efficiency, quality of information, and resolving requests. • Provide customer support through channels (chat, phone, email). • Log and track requests, complaints, inquiries, and appointment scheduling. • Work on problem resolution, seeking solutions within established processes. • Escalate issues to the appropriate departments when necessary and follow up until resolution. • Meet deadlines, quality targets, productivity goals, and area KPIs. • Contribute to the continuous improvement of processes.

🎯 Requirements

• High school diploma. • Good communication skills. • Commitment, responsibility, and dedication. • Energy, proactivity, and a positive attitude in daily work. • Comfortable working in a team and interacting with people.

🏖️ Benefits

• Health and Dental Plan • Digital Hospital: access to a multidisciplinary medical team, therapists, and a healthcare team available 24/7 for quick and convenient support • Meal Allowance and/or Food Voucher - Flash • Gympass/Wellhub • Childcare Assistance - for children up to 5 years and 11 months • Pet Allowance • Férias&CO • Birthday Day Off and Birthday Day Off for a child up to 11 years • Life Insurance • Transportation Voucher (for on-site positions only)