Client Operations Coordinator

🕒 August 11

🇿🇦 South Africa – Remote

💵 R500k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 17%

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Storm Ideas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

📋 Description

• Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders • Prepare for recurring meetings, capture decisions and actions, and make sure follow-ups are completed • Project-manage smaller social campaigns, maintaining clear timelines, owners, dependencies, approvals, assets, and risks • Keep client files, episode deliveries, social-account access, permissions, and related operational processes organised and up to date • Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible • Chase inputs, surface risks early, escalate blockers appropriately, and keep work moving across multiple teams and stakeholders • Keep operational processes, templates, contacts, and handover information current so work is reliable and repeatable • Work closely with the Account Manager, strategy leads, production teams, and other client and agency stakeholders • Produce prioritised action plans and client updates based on realistic operational inputs • Use and check modern productivity and AI-assisted tools to support operational work

🎯 Requirements

• Experience supporting client operations, social-content workflows, project delivery, account teams, or another fast-moving environment involving multiple stakeholders, deadlines, and approval routes • Strong organisation across multiple workstreams, deadlines, approval paths, versions, and dependencies • High ownership and a proactive approach to keeping work moving • Clear written communication and the ability to turn scattered feedback or ambiguous requests into concise actions, owners, and decisions • Experience preparing for recurring meetings, producing useful recaps, and following actions through to completion • Confidence coordinating high-volume approval workflows involving internal teams, senior stakeholders, legal review, or multiple revision rounds • Practical experience with file-management and project-management systems such as Box, Monday.com, Airtable, spreadsheets, or comparable tools • Good judgement about when to follow up, when to challenge, when to escalate, and when a decision sits outside your authority • A calm and dependable approach when work is late, unclear, blocked, or changing quickly • Confidence using modern productivity tools, including AI-assisted tools where appropriate • Good judgement around checking AI-assisted outputs and handling confidential information carefully • Consistent availability to work approximately 9:00am–5:30pm Pacific Time, Monday to Friday • Legal right to work in South Africa without restrictions, or right to work in South Africa through a visa

🏖️ Benefits

• 33 Days Paid Leave and Benefits • High-end, fast computer • All the latest software and productivity tools you’ll need • Modern collaboration, file-management, project-management, social-platform, password-management, and AI-enabled workflow tools • Remote-first working arrangement • Working with globally recognisable brands in US Entertainment

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