Client Operations Coordinator

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Storm Ideas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Storm Ideas is a specialist entertainment and digital agency that partners with television networks and media companies to deliver strategy, marketing, content, UI/UX, video production, engineering, product development, and analytics. They also offer flagship SaaS products such as HailTo to manage and distribute social assets to talent for social promotion. Based in Edinburgh, UK, Storm Ideas helps media companies adapt to digital consumption, grow audience engagement, and execute digital-first campaigns.

📋 Description

• Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders • Prepare recurring meetings, capture decisions and actions, and ensure follow-ups are completed • Project-manage smaller social campaigns, maintaining timelines, owners, dependencies, approvals, assets, and risks • Organise and maintain client files, episode deliveries, social-account access, permissions, and related operational processes • Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible • Chase inputs, surface risks early, escalate blockers appropriately, and keep work moving across multiple teams and stakeholders • Keep operational processes, templates, contacts, and handover information current • Work closely with the Account Manager, strategy leads, production teams, and client and agency stakeholders • Produce prioritised action plans and client updates during the practical exercise • Use and check productivity and AI-assisted tools to support operational workflows

🎯 Requirements

• Experience supporting client operations, social-content workflows, project delivery, account teams, or another fast-moving, multi-stakeholder environment • Strong organisation across multiple workstreams, deadlines, approval paths, versions, and dependencies • High ownership and a proactive approach to keeping work moving • Clear written communication • Ability to turn scattered feedback or ambiguous requests into concise actions, owners, and decisions • Experience preparing recurring meetings, producing useful recaps, and following actions through to completion • Confidence coordinating high-volume approval workflows involving internal teams, senior stakeholders, legal review, or multiple revision rounds • Practical experience with file-management and project-management systems such as Box, Monday.com, Airtable, spreadsheets, or comparable tools • Good judgement about following up, challenging, escalating, and understanding authority boundaries • Calm and dependable approach when work is late, unclear, blocked, or changing quickly • Confidence using modern productivity tools, including AI-assisted tools where appropriate • Good judgement when checking AI-assisted outputs and handling confidential information • Consistent availability for approximately 9:00am–5:30pm Pacific Time, Monday to Friday • Legal right to work in South Africa, either without restrictions or through a visa • Comfortable and available to work full-time Pacific Time hours

🏖️ Benefits

• Up to ZAR 500,000 per year • 33 Days Paid Leave and Benefits • Working with globally recognisable brands in US Entertainment • High-end, fast computer • All the latest software and productivity tools you’ll need • Remote working from anywhere in South Africa • Modern collaboration, file-management, project-management, social-platform, password-management, and AI-enabled workflow tools • Online video interview and structured recruitment process • Practical exercise based on realistic operational inputs