Deal Operations Manager

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Storyblok

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

Storyblok is a leading headless content management system (CMS) company, providing a powerful and flexible platform for developers and marketers to create, manage, and optimize digital content across multiple channels. Recognized as a top enterprise headless CMS, Storyblok enables seamless content delivery and management for various industries including retail, technology, finance, and education. The platform supports a range of technologies such as Vue, Nuxt, Next. js, and React, empowering users to achieve faster development times and enhanced digital experiences. Trusted by companies like Tesla, Nissan, and Oatly, Storyblok offers robust API integrations and developer tools to streamline content operations and drive significant ROI for businesses worldwide.

📋 Description

• Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. • Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. • Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. • Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. • Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting. • Engage Legal on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. • Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. • Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk. • Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. • Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. • Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. • Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records. • Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements. • Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.

🎯 Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience. • 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS. • Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes. • Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction. • Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance. • Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis). • Strong analytical skills and comfort working in Salesforce and reporting tools. • Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

🏖️ Benefits

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules • An international team that loves to have fun at work and works hard together to accomplish shared goals