Service Transition Analyst I

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Act as a country specialist, applying HR/Payroll expertise, statutory requirements, local processes, payroll rules, and compliance needs • Support colleagues on country-specific topics and assist the country ST SME when needed • Lead local workshops to ensure clients understand in-scope services, the service delivery model, and the system landscape • Support clients in understanding the implementation methodology (what, when, how), including PIX phases and deliverables • Coordinate and deliver client training for go-live readiness, including CTT activities when required • Coordinate BAU Operations training and onboard the BAU team into the project • Prepare key local artefacts such as the Payroll Calendar and Trusted Source List • Provide required system access to clients and Operations teams • Implement local service delivery tools (case management, call center, SLA reporting, etc.) • Coordinate and lead testing phases to ensure in-scope systems operate, integrate, and meet contractual specifications • Plan and manage work, objectives, and resource models for transition-to-Operations activities • Identify and communicate risks promptly • Monitor transition delivery to ensure it meets scope, quality, timeline, and budget expectations • Prepare and manage the hypercare period • Ensure a successful transition from Project to BAU for both clients and Operations teams

🎯 Requirements

• Expertise of 1-2 years in PY-HR work is required • Experience in implementation teams is a plus • 1-2 years of expertise/knowledge in client management is needed • Experience/knowledge in Strada systems and tools and different payroll systems in the market is an advantage • Experience in coordination between different stakeholders within an organization • Good English skills written and verbal (additional language is highly beneficial) • Highly organized with the ability to oversee large and multiple projects • Good PC Literacy – Microsoft and Smartsheet usage is a plus • The role will involve local country and international travel and time away from home • Experience in working closely with operational teams • Ability to manage process/service workshops with multiple customer contacts • Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs • Handling of knowledge transfer and service transitions

🏖️ Benefits

• competitive total rewards package • continuing education & training • tremendous potential with a growing worldwide organization