Client Experience Manager

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Stratoscope

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔐 Security

💼 Consulting

⚽ Sports

Security • Consulting • Sports

Stratoscope is a security-focused consulting and event operations firm. It provides strategic event security, stadium and arena design consulting, weapons detection systems, K9 detection, executive protection, crowd management, and related facility security and emergency operations planning. The company emphasizes proactive intelligence monitoring, real-time threat assessment, and integrating security with guest experience to support large-scale events and sports/entertainment venues.

📋 Description

• Own your book of business. Serve as the primary point of contact for an assigned portfolio of Ingressotek clients. Lead every conversation, every plan, and every event in your book from end to end. • Lead the onsite contractor teams. Train, deploy, and direct the contractor teams that staff the front line at our clients' events. Set the standard for how Ingressotek looks, sounds, and performs at the screening point. • Run the planning process. Translate client objectives into operational plans. Build screening layouts, staffing schedules, equipment lists, and crowd flow strategies that hold up under real-world conditions. • Be the technical expert in the room. Carry a working command of the Evolv, Opengate, and Digital ID product lines. Set up, break down, calibrate, troubleshoot, and repair equipment in the field. When something breaks at minute 19 of a 20 minute soundcheck, your client looks at you and you fix it. • Travel and execute. Be onsite for the events that matter, domestically and internationally. Run pre-event walkthroughs, lead day-of briefings, manage incidents in real time, and close the event with a clean handoff and a debrief. • Grow the relationship. Build trust with your clients over time. Anticipate their next event before they ask. Identify the moments to expand the engagement, and bring them to the rest of the team. • Capture lessons and feed them forward. Document what worked, flag what did not, and feed insights back into our playbooks and into the next event in your portfolio. • Represent Ingressotek and the Stratoscope Family of Companies. On every call, every site visit, and every event day, you are the face of the brand. Carry it well.

🎯 Requirements

• 3 to 6 years of experience in event operations, project management, client services, venue operations, or a comparable hands-on field. The right combination of hunger, polish, and operational instinct matters more than a specific title. • A track record of owning something and delivering. School, military, internships, side hustles, prior roles, we are open to where it came from, but you need to be able to point to outcomes you drove. • Real comfort being on your feet, on the road, and on a job site. This is not a desk job. • Strong communication skills, written and verbal. You can hold a planning call with a client one hour and direct a contractor team on a loading dock the next. • Mechanical and technical aptitude. You are willing to learn the equipment cold and you are not afraid of a toolbox. • Working proficiency in Google Workspace, especially Google Sheets. • A passport, the ability to obtain one quickly, and the willingness to use it. Up to 75% travel, domestic and international, weekends and event days included. • The ability to pass a comprehensive background check and to handle sensitive client information with discretion. • **Bonus Points** • Prior hands-on experience with weapons detection, walk-through metal detection, or X-ray screening equipment, particularly Evolv, Opengate, • Event security, crowd management, or venue operations background. • Live event experience in any role, including production, hospitality, athletics, festivals, concerts, or conventions. • Multi-state or international operating experience. • Military, law enforcement, or government security background combined with private-sector commercial experience. • Bachelor's or Associate's degree, or equivalent professional experience.

🏖️ Benefits

• Medical, dental, and vision coverage • Multiple medical plan options with preventive care, prescription coverage, telemedicine, and mental health support • Tax‑advantaged accounts, including FSA, Dependent Care FSA, and HSA, employee support programs, and company-paid life and AD&D insurance • 401(k) retirement plan with a 3% employer safe‑harbor match, with quarterly enrollment for new hires • Unlimited Paid Time Off • Coverage and eligibility determined by plan rules; enrollment occurs within 30 days of eligibility medical coverage begins on the date of hire or the first of the following month