Technical Partner Manager, AMER Banks

🕒 May 21

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

📋 Description

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. • Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. • Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. • Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. • Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. • Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. • Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

🎯 Requirements

• 8+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred. • Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations. • Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency. • Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders. • Strong analytical and problem-solving skills; able to use data to drive decisions. • Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations). • Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment. • Willingness to travel (~30%) for partner visits and business/service reviews.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities