Customer Service Representative

đŸ”„ 34 minutes ago

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Logo of Stryker

Stryker

10,000+ employees

Founded 1941

⚕ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance ‱ Medical Devices ‱ Biotechnology

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

‱ Provide phone and email support for inquiries from sales and healthcare professionals ‱ Answer incoming requests through a multichannel system ‱ Consistently maintain all record-keeping as appropriate ‱ Understand, interpret, and explain detailed information of processes and procedures ‱ Participate in continuous improvement activities/projects ‱ Provide support beyond standard hours as needed

🎯 Requirements

‱ Required - HS diploma or equivalent ‱ 2+ years relevant experience ‱ Ability to work flexible hours as needed to support the business needs ‱ Preferred - Bachelor's Degree ‱ Direct customer service or call center experience ‱ ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)

đŸ–ïž Benefits

‱ Overtime required as needed

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