Technical Implementation Manager

🕒 February 26

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Sully.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

Artificial Intelligence • Healthcare Insurance • SaaS

Sully. ai is an innovative company that provides AI agents designed specifically for healthcare organizations. By utilizing AI technology, Sully. ai offers services that enhance various healthcare functions, such as clinical procedures, patient appointment management, medical billing, and patient care coordination. Their AI agents are built to be 10 times faster and 20 times cheaper than traditional healthcare employees, while ensuring safety, security, and compliance with industry standards like HIPAA. Healthcare providers across the country have embraced Sully. ai for its efficiency and effectiveness in improving patient care and operational workflows.

📋 Description

• Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff. • Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness. • Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines. • De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations. • Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines. • Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises. • Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall. • Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”

🎯 Requirements

• 5+ years owning complex B2B SaaS implementations, integrations, or technical delivery programs. • Experience coordinating multiple internal teams with competing priorities and shipping anyway. • Strong technical judgment. You can partner deeply with engineers while keeping non technical stakeholders aligned. • High bar for execution and accountability. You take ownership when things break. • Comfort operating in ambiguity at an early stage company. • Bias toward action and follow through.

🏖️ Benefits

• Speed matters - we operate with urgency, autonomy, and ownership • Your work helps doctors reclaim their time - and patients get better, faster care