Associate Director – Studio Operations

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Superside

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

☁️ SaaS

📱 Media

B2B • SaaS • Media

Superside is a creative services company that helps businesses enhance their in-house teams with AI-powered creative services. They offer a wide variety of creative work through a flexible subscription model, delivering projects quickly and affordably. Superside serves over 500 global enterprise brands, providing high-quality creative services that include design, video production, branding, and more. The company utilizes a blend of AI technology and top creative talent to ensure fast turnaround times and cost efficiency, catering to the needs of fast-moving brands.

📋 Description

• Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement. • Own workforce planning, staffing, utilization, and capacity across multiple Business Units. • Ensure studios operate efficiently by improving processes, workflows, and operational standards. • Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics. • Act as the operational escalation point for complex staffing, delivery, and workflow challenges. • Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution. • Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models. • Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities. • Use operational data to identify trends, improve performance, and inform business decisions. • Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.

🎯 Requirements

• Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment. • Strong understanding of capacity planning, utilization management, staffing, and operational performance. • Proven experience leading and developing high-performing teams. • Strong stakeholder management skills with experience partnering across multiple business functions. • Analytical mindset with the ability to use operational data to drive decisions and continuous improvement. • Ability to balance customer needs, business priorities, and team capacity in fast-paced environments. • Strong problem-solving skills and sound operational judgment. • Excellent communication skills with the ability to influence stakeholders across all levels of the organization. • Experience building scalable operational processes and driving organizational change.

🏖️ Benefits

• Mentorship • Responsibility • Remote work • Global team • Collaboration across time zones • High-performance environment