Operations Representative

Job not on LinkedIn

🔥 10 minutes ago

🇵🇭 Philippines – Remote

💵 ₱45.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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• Jobs at this company usually fill in 21 days.

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Supply Chimp

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📦 Logistics

🏥 Healthcare

📣 Marketing

Logistics • Healthcare • Marketing

Supply Chimp is a government-focused supplier and contracted distributor that provides a broad range of products — including office supplies, janitorial & sanitation, MRO, technology, medical, and shipping/packaging — to state and federal agencies. The company leverages 19 years of industry experience, predictive analytics, and integrated technology to manage inventory across contract vehicles and ensure reliable, on-time fulfillment for procurement professionals. They operate an online storefront integrated with government procurement platforms and emphasize data-driven stocking and distribution to serve government customers.

📋 Description

• Manage the order process from initial quote through final delivery • Review and process customer orders accurately and efficiently • Verify order details, pricing, delivery requirements, and customer information • Monitor order status and follow up with vendors to ensure timely fulfillment and delivery • Identify potential issues early and take proactive steps to resolve them • Communicate with vendor partners regarding lead times, order status, and expected delivery dates • Request and obtain shipping quotes, competitive pricing, and product information or verification • Coordinate with vendors to resolve order issues and delays • Build and maintain collaborative relationships with vendor partners • Communicate with customers via email or phone regarding order updates and questions • Prepare and deliver accurate customer quotes based on vendor pricing and product requirements • Communicate order status, potential delays, and important updates to customers and internal teams • Address customer concerns and provide solutions • Coordinate returns, replacements, credits, and other corrective actions with vendors and customers • Maintain organized and up-to-date records, notes, and order information

🎯 Requirements

• At least 3 years of experience within the last 5 years in customer-facing support roles, such as customer service, sales, account management, and/or e-commerce • Experience in operations, order processing, purchasing, logistics, and/or supply chain within a fast-paced, high-volume environment • Previous experience in operations, order processing, customer service, and purchasing • Experience in managing multiple orders, requests, and deadlines simultaneously • Ability to work during core business hours of 7:00 AM to 4:00 PM ST • Must have at least 25MBPS home internet • Excited about remote work and collaborating across a distributed team • Organized, detail-oriented, proactive, and customer-focused • Strong communication, problem-solving, judgment, initiative, and follow-through skills • Ability to work independently and contribute to a team • Ability to adapt to changing priorities, different personalities, and cross-functional work

🏖️ Benefits

• PHP 1,150/month Rice Allowance after probationary period • 160 hours of PTO (accrued), with an additional 8 hours for every year of service, up to a maximum of 40 extra hours • US Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day • Mandatory PH statutory benefits • Government Contribution • Night Differential, Holiday Pay Rate, and Overtime Pay • 13th Month Pay • HMO on Day 1 • PHP 580/month internet stipend • Surprise treats, including coffee • Gifts of appreciation and recognition • Company shout-outs and celebrations • Virtual parties and team moments throughout the year • Permanent work-from-home arrangement

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