
1001 - 5000 employees
Founded 2015
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
💰 $500k Seed Round - SupportNinja on 2015-04
B2B • Artificial Intelligence • Enterprise
SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.
🔥 0 minutes ago
Where this job comes from
Posted on SupportNinja's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago
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1001 - 5000 employees
Founded 2015
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
💰 $500k Seed Round - SupportNinja on 2015-04
B2B • Artificial Intelligence • Enterprise
SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.
• Collect, clean, organize, and process sets of basic data from various sources • Validate the accuracy and completeness of structured datasets • Maintain data integrity and security • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes through training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned
• At least 1yr of experience in data entry, data processor or related fields, preferably in a call center environment • Strong communication skills, both verbal and written • Attention to detail • Proficient in using computers and various software applications and data processing tools • Must work 9pm to 6am Manila time, Monday through Friday • Remote work setup in the Philippines • Bring Your Own Device (BYOD)
• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off + birthday leave • Beautiful facility & Free Meals for onsite positions • Opportunities for skills training and personal and professional development • Bring Your Own Device (BYOD)
Apply Now🔥 44 minutes ago
Data Processor collecting, validating, and maintaining customer-related datasets for SupportNinja. Remote Philippines role supporting data integrity, KPIs, and cross-department issue resolution.
🇵🇭 Philippines – Remote
💰 Private Equity Round on 2021-02
⏰ Full Time
🟢 Junior
⬇️ Data Entry
🚫👨🎓 No degree required
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